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Returns and Refunds

Due to the nature of healthcare-related products, if you are not 100% satisfied with your purchase, refunds will only be accepted where the product purchased is unopened and all seals are intact within 14 days from the original delivery date.

If you have opened or used any of the products purchased, they cannot be resold or reused for which reason you will not be able to return the product for an exchange or returned for a refund. This is why it is important for customers to carefully read the product descriptions, instructions, and details before making a purchase.

Our Returns Customer Service:

If there are any concerns regarding a product, our customer service team are always available to provide guidance and answer any questions that may arise. Our customer service email address is info@newfoundlandtesting.com, alternatively, you can call us on 0800 129 9898

In the event that a product is received with a defect or is damaged during shipping, customers should contact us within seven working days of receiving their order.

If we accept any returns there will be a deduction of the postage, packaging, card processing fee and the courier return fee.

Please note that shipping costs are not refundable. For any returns made by the customer, including orders returned due to incorrect address as one example, a card processing fee of 3% and a £2 return quality check fee will also be deducted.

Any refunds where you have changed your mind before your order has been prepared for despatch then the card processing fee will be deducted.

Contact information and Returns Address:

For more information about our returns policy, please email us at info@newfoundlandtesting.com.

A returns address will be provided by email upon request.

No returns will be accepted at the company registered address and no responsibility will be taken for any orders returned to the company registered address

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